Manage check in/check out of guests or any related guest service activity.
Manage and motivate, all other front office personnel, with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue.
Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work.
Implement and monitor all brand marketing programs.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Collaborate and operate Housekeeping team, to meet guest smooth check in an out and maximize guest satisfaction.
Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.
Perform other duties as requested. For example, special requests from guests.
Please send you CV in English only to firstname.lastname@example.org